Terms of Service Privacy Policy
Privacy Policy

Last updated: April 31,2025

Welcome to Ludo Hero. This Privacy Policy has been created by SINGTTO GAMES PTE. LTD (“we” or “us”) to explain to you how we collect, use, store, share and protect your personal information, as well as your rights and choices with respect to your personal information.

We place a high value on privacy, and in order to provide you with more accurate and personalized services and a safer Internet environment, we protect the personal information and privacy of all our users in accordance with globally applicable data protection laws and regulations and technical specifications.

Please read and fully understand this Policy before using or continuing to use our products and services and, if necessary, make appropriate choices in accordance with the guidelines in this Policy. If you do not agree with the contents of this Policy, it may result in our products or services not functioning properly or not achieving the intended results of our services. You should immediately stop accessing or using our products and services.

You acknowledge and confirm that by checking the box Agree to this Privacy Policy and using Ludo Hero, you consent to our processing of your personal information in accordance with this Privacy Policy.

Please note that this Policy applies only to information collected by us in connection with the provision of services to you through the platform and does not apply to information collected by third parties who access the Platform to provide products or services to you.

I.How We Collect Your Personal Information

We will follow the principles of propriety, lawfulness and necessity in the collection and use of personal information that you voluntarily provide to us, obtain from third parties, and automatically collect in the course of your use of our platforms and services.

(i) Information volunteered by you

When you register or use the application, we may ask you to provide the following information:

Account Information: Information you provide when registering for an account, such as username, password, e-mail address, etc.

Profile Information: Information you fill in your profile, such as avatar, nickname, gender, etc.

Contact Information: The contact information that you provide when you ask for help from our support team such as e-mail address.

(ii) Information generated by you in the course of using the application

Device Information: We may collect information about your device, including type of mobile device, unique identifier, network status (e.g., Wi-Fi, mobile network), etc., in order to provide you with quick login and to ensure that the software and services work properly on your device.

Game Information: We will record your game data within this application, such as game progress, game duration, operating habits, clicking behavior, page history, etc., in order to provide you with a better gaming experience.

Text and Voice Chat Messages: When you engage in text and voice chat with other players in the game, we will delete such data periodically, and the temporarily stored data will only be used to check and verify that the user has reported other users’ inappropriate or illegal behaviors.

Transactions: When you make any transaction through Google Play or the iOS App Store and other third parties (if any), we collect information to assist you with transactions and maintaining transaction records (including purchased items, purchase history, transaction details, etc.);

Log Information: When you use the application, we may record log information, including registration time, IP address, access time, application crash information, etc., for the purpose of analyzing the performance and stability of the application and troubleshooting problems.

(iii) Information from third-party sources

Social Media Platforms: If you create an account or log into your account through social media platforms (like Facebook, Apple or Google), we may collect publicly-available information about you on these platforms, such as your avatar, nicknames, and friends’ list, in order to provide you with a more convenient sign-in experience and social features.

Advertising Partners: We may work with advertising partners who may provide us with information about your behavior on other applications or websites so that we can show you more relevant advertising content.

The processing of your personal information by third party applications will be governed by their respective privacy policies.

II. How We Use Your Personal Information

(i) Provision and optimization of services

Basic Function Operation: Using your personal information to operate the basic functions of the Application and to fulfill your legal rights and obligations with us or third parties.

User Experience Improvement: To analyze your usage behavior and preferences so that we can continuously improve the functions and services of this application to provide you with a more personalized and quality gaming experience.

Service support: When you contact our support team, we use your personal information to handle your inquiries, complaints or feedback and to provide you with appropriate support and services.

(ii) Safety and security

Account Security Protection: Protect your account by monitoring and analyzing your account activity and device information to help us identify and prevent unauthorized access and fraud.

Application Security Maintenance: Use log information and behavior data to detect and prevent possible security threats and vulnerabilities to ensure the safe and stable operation of this application.

(iii) Marketing and promotion

Personalized Recommendations: Based on your interests and behaviors, and with your consent, we recommend game content, activities, promotional information, etc. that may be of interest to you.

Ad Placement: To display advertisements to you, with your consent, in order to inform you of other products or services that may be of interest to you. We may use third-party ad-serving platforms to enable ad placement and to show you more relevant ads based on your behavioral data.

(iv) Data analysis and research

Statistical analysis: Statistical analysis of collected user data to understand the overall characteristics and usage habits of users, helping us to better plan and improve the game experience.

III. How We Share Your Personal Information

(i) Sharing with affiliates

We may share your personal information with affiliates of SINGTTO GAMES PTE. LTD in order for them to provide you with more comprehensive services. Affiliated companies will strictly adhere to the provisions of this Privacy Policy and use your information only to the extent necessary and take appropriate security measures to protect it.

(ii) Sharing with service providers

In order to provide some of the features and services of the Application, we may work with third-party service providers, such as payment service providers, data analytics companies, and ad delivery platforms. We will enter into strict confidentiality agreements with these service providers, requiring them to use your personal information only to the extent necessary to provide the services and to take reasonable security measures to protect your information.

(iii) Sharing with business partners

In some cases, we may share your personal information with our business partners, such as joint marketing campaigns, gaming tournament partnerships, etc. We will clearly inform you of the purpose and scope of the information shared and obtain your consent for the sharing. At the same time, we will require our business partners to comply with relevant privacy and security requirements to protect your personal information.

(iv) Legal requirements and public safety

Compliance With Legal Obligations: We may disclose your personal information when required to do so by law or when public safety requires it, such as in response to a court subpoena, search warrant, or other legal process, or to cooperate with a government agency's investigation.

Protection of Legitimate Rights and Interests: We may disclose your personal information when necessary to protect the legitimate rights and interests off SINGTTO GAMES PTE. LTD, our users, or other third parties, and to prevent fraud, copyright infringement, or other violations of law.

(v) Corporate transactions

In the event that SINGTTO GAMES PTE. LTD undergoes a merger, acquisition, reorganization, sale of assets, or other corporate transaction, your personal information may be transferred as part of the transaction. We will require the new entity to continue to comply with the provisions of this Privacy Policy to protect your personal information.

IV. How We Store And Protect Your Personal Information

(i) Storage

Storage Locations: Your personal information will be stored on servers located in Singapore that are managed by SINGTTO GAMES PTE. LTD or its authorized third party service providers. We will choose the storage location appropriately based on business needs and security requirements to the extent permitted by law.

Storage Period: We will determine the storage period of your personal information in accordance with the purposes described in this Privacy Agreement and the requirements of relevant laws and regulations. After the expiration of the storage period, we will anonymize or securely delete your personal information.

(ii) Protection measures

Data Encryption: We use advanced encryption technology to encrypt the storage and transmission of your personal information to ensure the security of the data during transmission and storage.

Access Controls: We implement strict access control measures to restrict access to your personal information to authorized personnel only. Authorized personnel operate under the principle of least privilege and receive regular security training.

Security Audit: We conduct regular security audits and vulnerability scans to identify and fix security issues in a timely manner to ensure the security of this application. To prevent security incidents (including leakage of personal information), we have formulated a comprehensive early warning mechanism and emergency disposal plan in accordance with laws and regulations. If security incidents occur, we will promptly inform you of the relevant situation by email, letter, telephone, push notification and other relevant means in accordance with laws and regulations. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective ways to publish announcements according to the requirements of laws and regulations. At the same time, when required by laws and regulations, we will also take the initiative to report the disposition of personal information security incidents in accordance with the requirements of the regulatory authorities, and work closely with the government and regulatory authorities.

Data Backup: We perform regular backups of your personal information to prevent data loss or corruption. Backup data is stored in a secure environment with appropriate protection measures.

V. Your Rights

(i) Access to and correction of personal information

You have the right to access the personal information we hold about you and to request that inaccurate or incomplete personal information be corrected or updated. You can exercise this right via the settings within this app or by contacting our support team at [email protected] .

(ii) Deletion of personal information

You have the right to ask us to delete your personal information in the following circumstances:

  • You believe that the personal information we hold about you is inaccurate or incomplete;

  • We have collected or used your personal information in breach of laws and regulations or this Privacy Policy;

  • You withdraw your consent to our use of your personal information;

  • Your account has been canceled or terminated. You can submit a deletion request by contacting our support team at[email protected] . You can also delete your account by going to Settings < Delete Account. After deleting account, your personal information will be removed from Ludo Hero. However, we should note that in some cases we are obliged to retain your personal data for a certain period of time. For example, if we need to provide you with services, detect or resolve security or functionality-related issues, comply with the law, uphold the right to freedom of expression, or perform any operation for an internal purpose that you might reasonably expect. If we are not obliged to perform any of these operations, your personal data will be permanently deleted or anonymized.

(iii) Restriction or refusal to process personal information

You have the right to request that we restrict or refuse to process your personal information. For example, if you believe that we are processing your personal information in a manner that does not comply with laws and regulations or this Privacy Policy, or if you disagree with the purpose of our processing, you can ask us to suspend or stop processing your personal information. You can exercise this right by contacting our support team at[email protected]

(iv) Obtaining copies of personal information

You have the right to request a copy of your personal information from us. If you need to obtain a copy of your personal information, you can make a request by contacting our support team at [email protected] and we will provide you with a copy of your personal information in accordance with your request and the requirements of relevant laws and regulations.

(v) Withdrawal of consent

If you have previously consented to our collection and use of your personal information, you have the right to withdraw your consent at any time. Withdrawing your consent will result in us no longer processing your personal information, but will not affect the lawfulness of the processing we have carried out prior to your withdrawal of consent. You can withdraw your consent by contacting our support team at[email protected] .

VI. Protection of minors' personal information

We take the protection of minors' personal information very seriously. This application is only for users aged 13 and above. If you are under 13 years old, please do not register or use the application. If you are a parent or guardian of a minor and discover that a minor has registered or used the application without your consent, please contact us at [email protected] and we will take steps to delete the minor's personal information and terminate his or her use of the application.

VII. Updates to the Privacy Policy

We make every effort to comply with global data protection laws and regulations in order to protect the personal data of our users. At the same time, we continually update our data protection efforts, and this Privacy Policy as appropriate in response to changes in laws and regulations, adjustments to business needs, or technological developments to ensure compliance with the legislative requirements of individual jurisdictions.

The updated Privacy Policy will be posted within this application or on the SINGTTO GAMES PTE. LTD official website with the date of update. We encourage you to periodically review this Privacy Policy for the latest changes to our policies regarding the protection of your personal information. If you have any questions or comments regarding the updated Privacy Policy, you may communicate with us by contacting our support team at [email protected] .

VIII. Contact Us

If you have any questions, comments or suggestions regarding this Privacy Policy, or if you wish to exercise your rights to your personal information, you may contact us as follows:

Official Email: [email protected]

Address: 60 PAYA LEBAR ROAD PAYA LEBAR SQUARE SINGAPORE

Terms of Service

Last updated: April 31,2025

Welcome to Ludo Hero. This Terms of Service is made by SINGTTO GAMES PTE. LTD (“We”), and the terms you are reading govern your relationship with us and constitute an agreement between you and us, and these terms constitute a legally binding agreement between you and us. Please read them carefully.

Article 1: Your relationship with us

Ludo Hero (“Platform” or “Game”) is offered by SINGTTO GAMES PTE. LTD, whose registered office is located at 60 PAYA LEBAR ROAD PAYA LEBAR SQUARE SINGAPORE. (e-mail: [email protected]).

Your access to the Platform or services we offer may be subject to age restrictions and do not apply to all users, such as the fact that we do not offer the services to underage users (especially children under the age of 13). The Services we provide are only for private, non-commercial use. In this terms, "you" and "your" refer to you as a user of the services.

Article 2: Acceptance of terms

By accessing or using our services, you acknowledge and irrevocably represent that you have read and understand the terms and voluntarily and irrevocably accept and agree to be bound by the terms.

Your access to and use of our services is also governed by our Privacy Policy and any other policies posted directly on the Platform or in the Platform's app store for mobile devices available for download, which are incorporated into this terms by reference. By using the services, you agree to all of the above terms.

Our services are only available to people aged 13 and over (additional restrictions may apply according to the table below). By using the services, you confirm that you are of the minimum age specified above. If we learn that a person under the relevant age requirement is using the services, we will terminate that user's account.

If you, as a guardian, are aware that a child under your care is using our Platform, please contact us immediately to remove the information. By children we mean users under the age of 13; or as defined by additional restrictions in specific jurisdictions (Minimum Age Restrictions).

Country/area that the user is from Minimum age of the user
European Economic Area/Switzerland/UK 16
Saudi Arabia 15
The United Arab Emirates 21
Egypt 18
USA 16

Users between the ages of 13 and 18 in the countries mentioned above must obtain the consent of their parents/guardians before using the Platform.

Users under the age of 16 located in the European Economic Area, the United Kingdom and Switzerland are required to obtain the consent of their parents/guardians before using the Platform. For users located in the United Arab Emirates, the minimum age of legal consent to conduct commercial transactions is 21 years old (according to the Muslim calendar). However, minor users between the ages of 18 and 21 may obtain a court order allowing them to conduct specific commercial transactions. In addition, minor users over the age of 7 may conduct commercial transactions with the consent of their guardians.

Please also read our Privacy Policy as it determines how we use your personal information. Your use of the services on our Platform is deemed to be your acceptance of these terms.

Article 3: Changes in services

We may modify the terms from time to time and we will notify all users of any material changes to the terms by reasonable means, including by posting a notice on the Platform, but you should also review the terms periodically to check for such changes. We will also update the "last updated" date at the top of the terms to reflect the effective date of the terms. If you continue to use the services after the effective date of the new terms, you agree to the new terms. If you do not agree to the new terms, you must stop accessing or using the Platform and services we offer.

Article 4: User accounts

In order to access and use the Platform services, you need to create an account ("Your Account"). Your account is for your personal use only, and you may not provide, lend, transfer or otherwise allow others to access or use your account. User identifiers (e.g., user IDs) assigned to you by the Platform in connection with our services remain our property, and we have the right to disable, reclaim, and reuse these identifiers upon termination or deactivation of your account by you or us for any reason.

You are responsible for safeguarding your account information, including any passwords used to access your account and our services. If you know or suspect that your account or password has been compromised, you should notify us immediately at [email protected]. Unless we receive and confirm that you have notified us that your account and/or password has been compromised, we will assume that you are the one using your account.

You agree to be responsible (to us and/or others) for all actions taken under your account.

We reserve the right to disable your user account at any time, including if you fail to comply with any provision of these terms that we have reasonably advised you of, or if your conduct may or does cause damage to us, infringe the rights of any third party, or violate any applicable law or regulation.

If you no longer wish to use our services and wish to delete your account, we can do this for you. You can delete your account yourself by going to Settings < Delete Account. Please refer to the deletion of personal information in the Privacy Policy for specific instructions.

Article 5: Content

By submitting, uploading, transmitting or displaying any data, information, media or other content (“Your Content”) related to your use of our services, you understand and agree that:

  • You will continue to own and be responsible for Your Content, and you must ensure at all times that (i) you have the rights necessary to submit, transmit or display or otherwise make the Content publicly available and grant us the rights set out above, and (ii) Your Content (and our use of Your Content in accordance with these terms) does not infringe or violate the rights of any person or otherwise violate any applicable law or regulation. You warrant that any such contributions meet these criteria and you will be liable to us for any loss or damage arising from any breach of this warranty. This means that you will be liable for any loss or damage arising from any breach of warranty.

  • Any of Your Content will be considered non-confidential and non-proprietary information. You may not post, transmit on or through the services any content that you consider to be confidential or proprietary information. When you submit Your Content through the services, you agree and represent that you own the Content or that you have obtained the necessary authorizations, licenses, or are authorized to submit the Content to the services, to transmit the Content from the services to other third-party platforms, and/or to adopt any third-party content from the owner of the content. You acknowledge and agree that when you view content provided by other users on the services, you do so at your own risk. The Content on our services is for reference only. It does not constitute advice on which you should rely. You must obtain professional or expert advice before taking or refraining from taking any action based on Content on the services.

  • Our use of Your Content will be governed by our Privacy Policy;

  • By posting, sharing, uploading or otherwise making your content available on our Platform, you grant us and our affiliates a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use your content, which may include creating derivative works of Your Content, to publicly display and publicly exhibit your content, and to promote, develop and attempt to improve our services. This includes services related to your submission and any other services we may offer now or in the future.

  • In using Your Content for these purposes, we and our affiliates may copy, commission, store, process, adapt, modify, translate, perform, distribute, and publish Your Content, including future distribution methods, provided they are integrated into the services you use. We may share Your Content with third party partners who help provide, promote, develop and improve our services, but we will not sell Your Content to these third parties (other than our affiliates) for any purpose unrelated to our services (i.e., any purpose unrelated to our services);

  • Content submitted through the audio reporting will be reviewed by our review team. If the reported content is found to violate our Terms of Service, Community Guidelines and any other policies, appropriate action will be taken against the offending user. The decision to remove or retain any content, including recorded audio, is at our sole discretion;

  • We reserve the right, in our sole discretion, to clip, crop, edit or refuse to post Your Content. We have the right to remove, disable, block or delete any Content you create on our services if we believe, in our sole discretion, that Your Content does not comply with the content standards set forth in the terms. In addition, we have the right, but not the obligation, in our sole discretion, to remove, disable, block or delete Your Content (i) if we believe that it violates these terms; and (ii) in response to a complaint from another user or a third party, with or without notice, and without any liability to you. Accordingly, we recommend that you save any of Your Content posted on your personal device so that you can be sure to have permanent access to a copy of that content. We do not warrant the accuracy, completeness, appropriateness or quality of any of Your Content and in no event shall we be liable for any of Your Content.

  • Under certain circumstances, we also have the right to disclose your identity to any third party who claims that content you post or upload to our services violates their intellectual property rights or privacy rights. The disclosure will be subject to a legally binding court order.

  • We do not make any representations, warranties or guarantees as to the accuracy, completeness or timeliness of any content posted by users on the Platform or accessed by you through the services. The services we provide may contain links to other websites and resources provided by third parties. These links are for your reference only. We have no control over the content of these sites or resources. These links should not be construed as an endorsement by us of these linked sites. You acknowledge and agree that we have no obligation to pre-screen, monitor, review or edit the content (including Your Content) posted by you and other users on the Platform.

Article 6: Prohibited acts

Unless otherwise required by law or regulation, we have no obligation to monitor user content and are not responsible for the inappropriate or illegal content or behavior of other players. However, we reserve the right, in our sole discretion, to monitor and/or record your interactions (including chat text) with the services and other players when you use the services.

You agree not to engage in any of the following prohibited behaviors and not to allow anyone to use your account to engage in such behaviors on our Platform:

  • Posting or sharing information about your affiliation with any person or entity by creating a fake account or impersonating another person's account;

  • Copy, modify, adapt, translate, reverse engineer, decompile and disassemble unauthorized content, or create any derivative works based on the services, including any file content, to the fullest extent permitted by applicable law, or attempt to identify any source code, algorithms or techniques used in the Platform;

  • Send any unsolicited and unauthorized spam (e.g., posting advertisements, promotional messages, or any other commercial content on our Platform);

  • Submit, upload, transmit or display through our services any content (whether or not publicly displayed, or whether or not directly or indirectly to other users) that we deem unreasonable; Violation of any law or regulation;

  • An act that causes loss or damage to any person or property;

  • Engage in fraudulent, false, misleading or deceptive conduct;

  • Posting, publicly or otherwise transmitting hate, harassment, name-calling, racial or ethnic offenses, defamation, insults to others (publicly or otherwise), threats, use of profanity, or otherwise making others obnoxious;

  • Violate our rights or the rights of any third party, including any intellectual property rights, contractual rights, confidentiality or privacy rights;

  • Publish, publicly or otherwise transmit pornographic, explicit, violent or obscene or offensive content;

  • Engage in any act or transaction that is or may be illegal (as determined by us), including the sale of any illegal drugs or money laundering;

  • Gambling, providing information about gambling or inducing others to gamble in any way;

  • Use our intellectual property (including our trademarks, brand names, logos, any of our proprietary information) or otherwise infringe our intellectual property rights to design any application or software;

  • Collect or process any content provided through our services.

  • Promote any content through the use of software, engines, web crawlers, data mining tools or the like (including the use of any automated means) or artificially;

  • Interfering or attempting to interfere with any user's normal experience of our services;

  • Intentionally distributing viruses, worms, Trojan horses, corrupted files, or other malicious code or files;

  • Use our services to share or distribute personally identifiable information without the express consent of others;

  • Probing or testing for vulnerabilities in our services, our systems or other users' systems, or otherwise circumventing (or attempting to circumvent) their security or authentication features;

  • Creating multiple accounts to engage in destructive or abusive behavior;

  • Post or transmit content that we believe (in our sole discretion) may restrict or inhibit other individuals from using the services, or that may expose the Platform, the services or its users to any type of harm;

  • Use all content on our Platform in a manner that violates these terms or any applicable laws and regulations;

  • Remove, obscure or modify any copyright, trademark or other proprietary notices, marks or indications contained in or accompanying the Platform;

  • Use and trade virtual goods in ways that are not expressly permitted by us in writing, and in addition, your access to and use of the services must always be in accordance with our rules.

Article 7: Reparation

You agree to defend, indemnify and hold us, our parent, subsidiaries and affiliates, and their respective directors, officers, employees, agents and consultants, harmless from and against all claims, liabilities, damages and expenses (including, without limitation, attorneys' fees and disbursements) arising out of any breach of the terms (including, but not limited to, any breach of any of your obligations, representations, or warranties) by you (or by any user using your account).

Article 8: Disclaimer

Nothing in these terms shall affect statutory rights which you cannot vary or waive by contract and you shall always exercise such rights as a consumer. We make no representations or warranties:

  • Your use of the Platform services will meet your needs;

  • Your use of the Platform services will be uninterrupted, timely, secure or error-free;

  • Any information you obtain as a result of using the Platform services is accurate or reliable;

  • Any operational or functional defects in the software will be corrected.

No conditions, warranties or other terms apply except for the warranties expressly set out in these terms. We may change, suspend, withdraw or limit the availability of all or part of the services, content of the Platform at any time for business and operational purposes without prior notice.

Article 9: Limitation of liability

Nothing in these terms excludes or limits our liability for damages that cannot be excluded or limited by applicable law. This includes death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and fraud or fraudulent representations.

Subject to the foregoing, we shall not be liable to you for the following:

(i) indirect or direct loss of profits; (ii) loss of goodwill; (iii) loss of opportunity; (iv) loss of data suffered by you; and (v) any indirect or consequential losses you may suffer.

Any loss or damage you may suffer as a result of:

  • Any changes we may make to the services, or permanent or temporary discontinuance of the services (or any features within the services);

  • Deletion, corruption or storage failure of any content and other communications data stored using the services;

  • You have not provided us with accurate account information;

  • You fail to keep your password or account details secure and confidential.

Please note that you agree not to use our platform for any commercial or business purposes and we will not be liable for any loss of profits, loss of business, loss of goodwill or business reputation, business interruption or loss of business opportunities.

If defective digital content provided by us damages your device or digital content due to our failure to take reasonable measures and features, we will repair the damage or compensate you. However, if we have advised you of installation instructions or recommended that you comply with minimum system requirements and you fail to follow our recommendations or apply updates, we will not be liable to you for such damages.

Please note that telecommunication charges, including SMS and data charges, may be incurred when using the Platform. You are solely responsible for all such fees, charges and expenses. If you are unsure of these charges, please consult your service provider before using the services.

To the fullest extent permitted by law, you irrevocably hold us and our affiliates harmless from all claims, demands, and damages (actual and consequential damages), both known and unknown, arising out of any dispute between you and any third party in connection with your use of the services.

Article 10: Updating of software and services

We may, in our sole discretion, distribute corrections, updates, upgrades and new versions of the software and/or services (collectively, "Updates"). You agree to receive and allow us to provide Updates to your device, and acknowledge that if you do not accept and install the Updates, the software and/or services may no longer operate at full functionality or performance as described in the specifications, or may not operate. These Updates may be automatic or manual. We do not guarantee that any Updates will be provided to any of our platforms or services or that such Updates will continue to support your device or system.

We reserve the right, in our sole discretion, to change or limit the functionality and performance of the software and/or services, including withdrawing support or access to the software and/or services and preventing the use of any software and/or services that do not have all available updates installed.

Article 11: Payments, fees and charges

You may be required to make payments to us or other third party platforms in connection with your use of the services on the Platform. You agree that, in addition to other relevant provisions in these terms, you will comply with all the terms and conditions of the relevant payment service (whether the payment service provider is us or a third party). We are not responsible for any transactions processed by third parties or any payments made to third parties, whether or not such transactions or payments relate to the relevant Licensed Program. You agree to be responsible for all costs and taxes associated with the Platform and all prices and availability of the Platform may change from time to time.

Purchases of virtual goods and virtual currency are non-refundable under any circumstances (whether or not they have been used), except as otherwise provided in the Terms of Service or applicable law in your jurisdiction.

Article 12: Virtual goods and virtual currency

The Platform may contain features that allow you to purchase and use virtual goods (e.g., in-game decorations, game props, etc.) (collectively, "Virtual Goods"). We grant you a limited, personal, non-exclusive, non-sublicensable, non-transferable, revocable license to use Virtual Goods within the Platform in accordance with any requirements we set forth in the Terms of Service. Unless otherwise specified by the Platform, all Virtual Goods described below are considered part of the Platform.

Virtual Goods can be acquired through your use of our services or by paying for virtual currency from our Platform. Virtual Currency does not represent a credit balance or equivalent in any Real World Currency and cannot be exchanged for Real World Currency or anything of monetary value.

You acknowledge that you do not own the virtual items and that they are for your enjoyment of our services only. All virtual items we sell to you are final.

You may not trade, sell, give away, transfer, or lend virtual items ("Virtual Transactions") unless expressly permitted by us in writing. Any user who violates this restriction may result in the termination of his or her account by us, forfeiture of his or her Virtual Goods and/or Virtual Currency from his or her account, and/or liability for damages, lawsuits, and transaction costs arising from a violation of this restriction.

Upon termination of the user's account for any reason, all of the user's virtual items will automatically expire.

Article 13: Intellectual Property Rights

All intellectual property rights in our Platform, Services and Software (including any future updates, upgrades and new versions) remain with us and our licensors. Except as expressly stated in these terms, you are not authorized to use our intellectual property rights. In particular, you are not entitled to use our trademarks or product names, logos, domain names or other distinctive brand features without our prior written consent. Any comments or suggestions you make about our services are provided voluntarily and may be used by us in our sole discretion without any compensation or any other obligation to you.

We respect all intellectual property rights and ask that you do the same. As a condition of accessing and using the services, you agree not to use the services to infringe any intellectual property rights, for example, by not uploading to the Platform any content owned by others. We reserve the right to block access to or terminate the account of any user who infringes or is alleged to have infringed any copyright or other intellectual property right at any time in our sole discretion without prior notice.

Article 14: Third-party software, content and services

When you use our Platform or Services, you may access content from a variety of sources (e.g., content posted by you and other users, content provided by third-party providers, content you see in third-party advertisements, or any other third-party-provided content, collectively referred to as "Third-Party Content"). We are not responsible for the legality, accuracy or reliability of the Third Party Content, and we do not endorse or guarantee the Third Party Content. You acknowledge and agree that by using our Platform or Services, you may be exposed to content that is inaccurate, misleading, defamatory, unlawful or invasive of privacy. Your use of the Platform or Services or reliance on any content you access from the Platform or Services is at your sole risk. Your use of the Platform or Services does not entitle you to access any content in connection with your use of the Platform or Services.

We also do not warrant the quality, reliability or suitability of any third party services provided by any third party, advertised or linked to through our Platform or Services, and we are not responsible for your use of or relationship with any such third party services. If you access third party services through our Platform or Services, you must comply with any terms and conditions applicable to those services.

There may be third party content and services available to you from time to time through our Platform or Services that are subject to further terms of the relevant third party that originally produced such content and services. Such content and services are subject to additional terms, including the terms of the relevant third party that originally produced such content and services. In such cases, you agree to abide by any additional terms and conditions notified to you in connection with such third party content and services.

We may review (but are not obligated to review) content or third-party services offered through our Platform or Services to determine whether they comply with our policies, applicable laws and regulations, or are otherwise objectionable. We may remove or refuse to provide or link to certain content or Third Party Services if they infringe intellectual property rights, are obscene, defamatory or abusive, violate any rights or pose a risk to the security or performance of the Platform or Services.

Please note, however, that we are not responsible for the quality, reliability or suitability of any content, software, plug-ins, tools or data provided by any third party in connection with the licensed use. Your reliance on such content, software, tools, plug-ins or data is at your sole risk. You must comply with any other terms applicable to any third party content, software, tools, plug-ins and data.

Article 15: Direct marketing and advertising

Direct Marketing: You agree that we may, from time to time, send you notices to inform you of services offered by us (and/or third parties, as applicable) that may be of interest to you, and to send you advertisements and other marketing materials transmitted through the notification mechanisms built into the services.

Advertisements: We accept advertisements from third party advertisers. These advertisers have been carefully selected to provide information about products and services that we believe may be of interest to you. Please note that if you click on any of these advertisements, these advertisers may use cookies and other web tracking technologies to collect non-personal and/or personal information about you. We recommend that you review the terms of use and privacy policies of any advertisers before interacting with them. Those advertisers' privacy policies (and not ours) will apply to those interactions.

Article 16: Use of your device through our platforms and services

In order to better provide our Platform and Services to you, we may request access to and/or use your relevant device (e.g., cell phone, tablet) to access the Software and/or Services - for example, we may need to use your device's processor and storage to complete the installation of the relevant software. You agree to allow us to access and use your device. For a detailed description of these, please refer to the Privacy Policy. You may also use the guidelines in the Privacy Policy to limit our use of certain features on your device.

Please understand that if you do not grant us permission to use or access your relevant device, we may not be able to provide you with our relevant platforms or services.

Article 17: Termination

We reserve the right to temporarily or permanently suspend or terminate your account or restrict your access to all or part of the services at any time, with or without notice to you, including:

  • We have reason to believe that you have violated, or we have reason to believe that you will violate, these terms, including any merger agreement, policies or guidelines and applicable laws and regulations;

  • Your account behavior, in our sole discretion, may cause damage to us or our services or infringe the rights (including intellectual property rights) of any third party;

  • Responding to requests from law enforcement or other governmental agencies in accordance with valid legal procedures;

  • Unexpected technical or security issues;

  • Your account has been inactive for a long time.

If we permanently close or terminate your account, we will notify you in advance to allow you time to access and preserve your information and content, unless we have reason to believe that your continued access to the account will cause us or our services harm or violate the requirements of law enforcement or other governmental agencies (applicable laws or regulations or third party rights).

Subject to any legal rights you may have, if your account is suspended or terminated, temporarily or permanently, you may not be able to access any information or content associated with your account. As we do not guarantee that your content will be permanently available, you should back up any content that you value.

Article 18: Your legal rights

Nothing in these terms will supersede your mandatory rights under any law or regulation, and to the extent that these terms are inconsistent with those rights, your mandatory rights will apply.

Article 19: General terms

You agree that you have no claim against us with respect to any statement not expressly set forth in these terms. The invalidity of any provision of these terms (or any part of it) does not affect the validity or enforceability of the other terms (or the remainder of that term). If we find that we are unable to enforce any part of these terms, we may, to the extent permitted by applicable laws and regulations, replace those terms with similar terms without altering the remainder of these terms. A delay in enforcing any term of these terms shall not be deemed a waiver of any rights under that term. Any rights and obligations under these terms will, by their nature, survive the termination or expiration of these terms, including, without limitation, the obligations of the parties with respect to their liability or indemnification (if any), which will survive the termination or expiration of these terms.

No one other than you and us (subject to any applicable laws and regulations) will have any right to assert rights against anyone under these terms, and you may not assign or transfer these terms or any of our rights or obligations under these terms without our prior consent. To the fullest extent permitted by applicable laws and regulations, we are free to assign, transfer or sub-contract these terms or all or part of our rights and obligations under these terms without your prior consent or notice. You acknowledge and agree that under no circumstances will our partners or affiliates be liable for any liability under these terms.

Entire Agreement: These terms constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, warranties, and understandings between us and you with respect to the services.

Article 20: Applicable law and dispute settlement

Unless otherwise provided by applicable laws and regulations in your jurisdiction (for example, you may have rights in a local court (including a small claims court (or similar court)) in your jurisdiction), these terms, and any dispute or claim arising out of these terms, shall be construed and governed in accordance with the laws of the United Arab Emirates.

Any dispute arising out of these terms, including any question relating to the existence, validity or termination of these terms, shall be submitted to and finally resolved by arbitration at the Dubai International Arbitration Center ("DIAC") in accordance with the arbitration procedures currently in effect at the DIAC. The arbitration rules currently in effect at the DIAC ( the "DIAC Rules") are deemed to be incorporated by reference into these terms. The arbitration will take place in Dubai. The arbitral tribunal shall consist of three arbitrators. The language of the arbitration will be English.

Article 21: Supplementary terms for app stores

To the maximum extent permitted by applicable law, the following additional terms apply:

Apple App Store Supplemental Terms: By accessing the Platform through a device manufactured by Apple, you expressly acknowledge and agree that:

  • Apple is not a party to these terms with which you co-sign.

  • The license granted to you under this Agreement is limited to a personal, limited, non-exclusive, non-transferable right to install the Platform on Apple-authorized devices owned or controlled by you for your personal and non-commercial use, subject to the Apple App Store Terms of Service.

  • Apple is not responsible for the Platform or its content, nor for any maintenance or support services associated with the Platform.

  • If the Platform fails to conform to any applicable warranty, you may notify Apple and Apple will refund your purchase of the Platform, if any. To the fullest extent permitted by applicable law, Apple has no other warranty obligations with respect to the Platform.

  • Apple is not responsible for resolving any claims by you or third parties regarding the Platform or your ownership or use of the Platform, including, without limitation, (a) product liability claims; (b) any claims alleging that the Platform does not comply with the requirements of any applicable law or regulation; and (c) claims arising under consumer protection or similar laws and regulations.

  • If any third party claims that the Platform or your ownership and use of the Platform infringes its intellectual property rights, Apple is not responsible for investigating, defending, settling, or addressing such intellectual property infringement claims.

  • You represent and warrant that (a) you are not located in a country embargoed by the U.S. Government or designated by the U.S. Government as a state sponsor of terrorism; and (b) you are not on any U.S. Government list of prohibited or restricted parties.

  • Apple and its subsidiaries are third-party beneficiaries of these terms, and once you accept the conditions of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.

  • Ludo Hero explicitly allows multiple users to use the platform through family sharing or any similar feature provided by Apple.

Google Play Supplemental Terms: By downloading the Platform from Google Play (or its successor), operated by Google Inc. or its affiliates, you expressly acknowledge and agree:

  • The Google Play Terms of Service and the Google Play Business Plan Policy or all other terms designated by Google as part of Google Play's default end user license (collectively, the "Google Play Terms"), and everything in these terms applies to you use of the Platform downloaded from Google Play.

  • You acknowledge that Google is not responsible or liable for your (or any other user's) compliance or non-compliance with these terms or the Google Play Terms.